Senior Customer Operations & Revenue Data Analyst

Hybrid – working from home with occasional visits to various office

Hi! we're cinch, a fresh kind of service that makes life easier for motorists. We know what drivers want, so we’ve ripped up the rule book to make sure they get it, faff-free!

Our mission – It’s simple, to take out all the irritations and hold-ups that make changing cars trickier than it needs to be. 

With backing from a large multinational company, this is a very unique opportunity to join a start-up in the early stages of our growth and to join a brand that you’ll be proud to have played a key part in building.

You – So, do you have a faff-free filter? Do you want to work in an energetic team, with open-mindedness and passion? We're looking for people who are agile, full of ideas and want to challenge the norm.

The Senior Customer Operations & Revenue Data Analyst is a key role within the award winning (DataIQ – best place to work in data 2023) cinch Decision Intelligence function. The successful candidate will be responsible for building out our intelligence-led, data informed ethos across cinch. 

The role

• Providing ‘best-in-class’ Data Analytics capabilities to cinch, supporting the following business areas; Consumer Lending; Ancillary Products; Customer Operations; Sales Operations, Transport / Customer Fulfilment.
• Line management of a Deliveries and Fulfilment Data Analyst; helping to produce delivery insights to improve cost efficiencies and customer satisfaction.
• Provide data driven recommendations on the routing of customer Finance applications to optimise revenue for cinch, whilst ensuring we follow compliance rules and recommendations to ensure fairness for our customers.
• Provide analysis & recommendations to help drive consumer take-up of Value-Added Products. Surface data-backed pricing recommendations to ensure we are maximising profit and/or conversion of these products.
• Creating pro-active data analysis, data modelling and discovery - with a keen focus on consumer lending and incremental revenue products/services to identify new opportunities to leverage the power of data, to unlock competitive advantage for cinch - whilst making recommendations from data.
• Working with key stakeholders to prioritise their regular and ad-hoc reporting requirements for fortnightly sprints, ensuring these are delivered to specified requirements and within agreed timescales - ensuring the requestor(s) understands any limitations.
• Ensuring business requirements are being captured via standard processes, e.g. business issue / opportunity identification, hypothesis definition, data extraction, analytics, reporting and action implementation.
• Fully leveraging the value of cinch’s data, centering analytics around the; descriptive, diagnostic, predictive and prescriptive model in order to deliver critical Decision Intelligence that drives tangible, measurable business value.
• Working closely alongside cinch’s wider Decision Intelligence teams, including; BI & Performance Reporting team, Data Engineering & ML Ops team, Digital Analytics & CRO team, Data Science team and other key stakeholders.
• Owning the Customer Operations & Revenue data strategy and roadmap; ensuring the timely delivery of pro-active, impactful analytics.
• Conducting regular reviews and data cleansing as necessary to ensure all data and reports are accurate, robust & reliable. Supporting in the identification of data quality issues in the cinch data warehouse to help drive use of accurate information by all business functions across cinch.
• Staying abreast of industry trends and best practices in the use of data and advanced analytical methods.
• Great opportunity to develop and perfect your skills as a Senior Data Analyst, through active involvement & participation in cinch’s Data Analysis & Insights community – advancing your technical and non-technical knowledge, skills & competencies.

The person

• Demonstrable experience as a Senior Data Analyst or Data Analyst, with a track record of producing data-driven insights and recommendations to various stakeholders.
• Prioritisation will be given to candidates who have experience in the fields of; Consumer lending / Finance & Insurance Products / Revenue generation & profitability analytics
• Passionate about data analysis with strong analytical skills. Well-versed in being able to provide pro-active insights as well as data-informed recommendations to enact change.
• Naturally inquisitive. You enjoy solving problems. Experienced at documenting your processes and explaining rationale to stand behind your recommendations.
• Self-starter, can demonstrate & adopt a pro-active approach and take initiative with minimal supervision / guidance. Entrepreneurial mind set.
• Strong communication skills (both written & oral). Compelling storyteller who can tailor their findings & recommendations to the intended audience(s), communicating them in succinct and inspiring ways in order to influence decision making.
• Pro-active identification of new opportunities to leverage data for user and business advantage.
• Experience with Python. Has an understanding of use of statistics & research designs to support with informing conclusions.
• Demonstrable hands-on experience with business intelligence / data visualisation tools (preferably Power BI, but applicants with experience using other data visualisation tooling will be considered)
• Experience with SQL in extracting data from source systems.
• Intermediary to advanced Excel knowledge (V Lookup, pivot tables, macros).
• Strong stakeholder management, able to work effectively both independently and as a member of a cross functional team
• Contribute to improvements in processes (technical and business) to be used by all Data Analysts
• Good time management – ability to balance multiple tasks, and switches priority / focus as needed.
• Strong attention to detail
• Advanced use of MS Office suite

Diversity and inclusion

cinch wants to help all kinds of people in the UK find and buy a car. So it makes good sense to have all kinds of people working with us on the challenge. Conversations and the decisions they lead to are better for featuring different voices. Representation matters.

And doing your job while not being your authentic self is not faff-free. Being free to be the best of who you are as you soar to professional greatness is the kind of business we commit to creating, as one.